Refund policy
Refund policy
I want you to love what you ordered. Because this shop fulfills a mix of hand-fulfilled jewelry and print-on-demand (POD) apparel/goods, refunds work like this:
Print-on-demand (hoodies, tees, posters, phone cases, etc.)
- POD items are made to order. I cannot accept returns for change-of-mind, wrong size guess, or color variance on screen.
- If your order arrives damaged, defective, or incorrect, email hellodannysuede@gmail.com within 14 days of delivery with your order number and photos.
- Approved cases: replacement (when available) or refund to the original payment method.
Jewelry and non-POD items
- Unworn items in original condition may be eligible for return within 14 days of delivery. Buyer pays return shipping unless the item was defective or wrong.
- Pierced earrings are final sale for hygiene reasons unless defective on arrival.
How to start a refund or replacement
Email hellodannysuede@gmail.com with:
- Order number
- What is wrong
- Photos (for damage/defect)
I will reply with next steps. Refunds, when approved, go back to the original payment method after the return is received/inspected (or immediately for clear shipper damage with photo proof).
Cancellations
If an order has not entered production or shipped, email ASAP and I will try to cancel. Once a POD item is in production, it usually cannot be cancelled.
This policy may be updated. The version on dannysuede.com/policies/refund-policy is the current one.
